AI-Powered Chatbot for 360 Degree Realty

360 Degree Realty is a real estate firm based in Dubai, specializing in residential property sales and rentals. With a growing number of leads and customer inquiries across multiple digital channels, their internal team was struggling to manage support latency, affecting overall customer satisfaction and lead conversion rates.

DURATION : 9 Months

PLATFORM : AI Chatbot

REGION : UAE

Technologies:

- GPT-4o
- GPT-4 Turbo
- VSCode
- FastAPI
- Python
- MongoDB
- HTML
- CSS

Project Overview

360 Degree approached Zenesys with the goal of transforming their customer support system using artificial intelligence. Their vision was clear—build a smart, multilingual chatbot that could handle property-related queries in real-time, reduce dependence on manual agents, and operate 24/7. Zenesys took on the challenge to create a scalable AI solution that would offer personalized assistance, automate responses, and integrate seamlessly into their sales workflow.

The Challenges

The real estate market in Dubai is highly competitive, and customer expectations for quick, personalized support are higher than ever. 360 Degree was facing:

Delayed responses to buyer and seller inquiries
High volume of repetitive questions related to property listings, documentation, and appointments
Limited support coverage outside business hours
Reduced lead conversion due to lack of instant engagement

They needed a solution that could reduce response time, offer intelligent support, and improve customer experience—without adding to their headcount.

The Solution

Zenesys developed a fully customized AI-powered chatbot for 360 Degree, enabling:

Instant, automated replies to inquiries on listings, pricing, availability, and documentation
24/7 multilingual voice and text interaction
Seamless integration with their internal CRM and property listing system
Smart lead routing to sales agents when human intervention is needed

This chatbot acts as the first point of contact for website visitors and social media users, providing a 360° support experience that matches the brand’s name and promise.

Key Features

Voice & Text Support: Natural, conversational interface for users to ask questions through typing or speaking.
Property Recommendations: The bot suggests relevant properties based on user preferences and past queries.
Appointment Booking: Instantly schedules property visits or agent callbacks.
Live Agent Escalation: Integrated “Talk to Agent” option routes hot leads to human reps in real time.
Feedback Loop: Collects user feedback to improve chatbot responses continuously.
Admin Dashboard: Allows 360 Degree to control chatbot behavior, content, and access levels.

Results

75% reduction in first-response time
Handled 65%+ of incoming inquiries without human intervention
20% boost in qualified lead conversions within 3 months
Improved user engagement and customer satisfaction across multiple digital channels